Therms and Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with LIHOLAT SP, registered number: 2538 000 0000 007212 (Ukraine), hereinafter referred to as “LIHOLAT”, “us” or ”we”, at the LIHOLAT website and mobile website. By using and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older can place an order.
The inclusion of any products or services on at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on at the time you place your order.
LIHOLAT wants to provide the best possible online experience. You understand and agree not to post, upload, transmit, or promote any communications or content that could harm or negatively impact our business, products or services; act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the site, or which impacts the security of the site, or employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at include the statutory Value Added Tax and include a delivery charge. Countries the offer applies to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

3. Ordering/conclusion of contract

The ordering options available to you are via or email ( Please visit our CUSTUMER SERVICE page for further information.

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an LIHOLAT representative will contact you to settle the refund.

4. Delivery

LIHOLAT endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 4 weeks following confirmation of an order, unless otherwise agreed. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact LIHOLAT Customer Service via email or via our contact form.

5. Withdrawal of order

You may cancel or return your order from the date you place the order until 10 days after receipt of the ordered items. The shipment costs for returned or exchanged items are to be covered by the customer and the cost of shipment to the customer by LIHOLAT.
If you wish to cancel or return your order, please provide us with notice in writing either via email ( or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify LIHOLAT promptly and return the item in accordance with section 6 (Returns) below LIHOLAT will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

6. Returns

LIHOLAT guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Returns or exchanges of special orders are not allowed.

7. Payment methods

You can pay for your goods in various ways as set out below:
PayPal ( from 01.10.2017)
When paying by PayPal, LIHOLAT reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will be debited on your PayPal account. LIHOLAT reserves the right to deny any purchase.

PayU – credit card or debit card (from 01.12.2017)
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be debited on your card. LIHOLAT reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

8. Colours

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

9. Guarantee

If there are defects in the goods you have purchased, LIHOLAT abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.

10. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

11. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at remain with LIHOLAT SP and its subsidiaries. Any use of or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of LIHOLAT.

12. Company information

Registered office:
42 Monastyrskogo
46-011 Ternopil
Registered number: 2538 000 0000 007212
Registered in Ukraine